Support

Managing your Sun+ subscription

Sun+ is billed by Apple, not by us, so it is managed from your device rather than from inside MySun:

• Open Settings on your iPhone and tap your name at the top.
• Tap Subscriptions, then MySun.
• From there you can change plan or cancel.

Canceling stops the next renewal. Sun+ features stay available until the end of the period you already paid for. Refund requests are handled by Apple at reportaproblem.apple.com.

I paid but Sun+ is not unlocked

Open the paywall in MySun and tap Restore. That re-checks your Apple ID for an existing purchase. Make sure you are signed in with the same Apple ID that made the purchase. If it still does not appear, email us with the date of purchase and we will look into it.

Common issues

UV shows as unavailable or looks wrong

MySun uses Apple Weather for UV data. Check that Location Services are allowed for MySun in Settings, and that you have a connection. If location is unavailable the app falls back to its displayed default city, so the value you are seeing may not be for where you are standing.

Notifications are not arriving

MySun's reminders are local notifications scheduled on your device. Check Settings, Notifications, MySun and confirm they are allowed. Focus modes and Scheduled Summary can also hold them back.

My Apple Watch is not syncing

Make sure MySun is installed on the Watch and that both devices are on the same Apple ID. Opening the iPhone app once usually resolves a stalled sync.

Apple Health is not showing anything

Health access is optional and asked for separately for reading and writing. Check Settings, Health, Data Access & Devices, MySun and confirm which permissions are on. What MySun reads and writes is listed in the Privacy Policy.

Deleting your account and data

Open the Profile screen in MySun and choose Delete Account. That removes the app's local data on your device, requests deletion of your Firebase account and removes your member record from our database.

Deleting your account does not cancel a subscription, because subscriptions live with your Apple ID. Cancel it separately using the steps above.

Reporting something else

Bug reports, a wrong looking estimate, an accessibility problem or a suggestion are all welcome at the address above. If you think something in the app or on this site is scientifically misleading, please tell us. That is the kind of report we most want to get.